Returns / Cancellations
For purchases made remotely (eg via the Internet), you can return a product and we will pay the price if you notify us in writing by email or by phone by calling the Customer Service Department at +30 210 4918937 or by fax at +302104256137 within 14 calendar days of receipt of the product.
By exercising the withdrawal, you are obliged to return the product to us in its original excellent condition (as new) in which it was delivered to you.
In case you have paid with a card, we will refund the card immediately. We are not responsible for any credit delays.
The products you wish to return must be accompanied by the necessary documents and receipts. If the shipping costs of the return of the product exceed the cost of 5 €, they are not covered by THEMAGI SA and are charged to the customer.
If the online order has been completed but the product has not been shipped yet you can call +302104918937 and one of our partners will cancel your order